You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Industry experts have welcomed a new Nationwide app feature designed to protect customers from losing money. Nationwide has ...

Before we get to today’s column, we wanted to point you to Kevin’s Saturday scoop about a longtime Google DeepMind director ...

LifeStation offers four types of medical alert devices designed to meet the varied lifestyle needs and preferences of its ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

Incantations were not only meant to ward off demons, but also to calm patients. A look into medical history reveals what lies behind the idea of tooth worms and the power of utterances like "hocus ...

TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

A power outage Thursday at West 4th Street-Washington Square disrupted subway service for the second time this week, the MTA said. The transit agency suspended B train service in both directions just ...

The years leading up to 2025 were marked by a rare optimism that the United States would finally do something about climate change. Former president Joe Biden called the crisis an “enormous ...

02:25, Thu, Dec 18, 2025 Updated: 03:53, Thu, Dec 18, 2025 A British paratrooper who tragically lost his life while serving in Ukraine expressed that he "went out doing what I trained to do." The ...