Picture a customer receiving confirmation that a password was reset after a phone call they never made. The system recorded a voice match, verified identity, and processed the request – all based on ...

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

Introduction Dyspnoea is an existentially burdensome symptom in patients with advanced and progressive diseases such as cancer, chronic obstructive pulmonary disease (COPD) and advanced heart failure.

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Gnani.ai launches Vachana TTS, a multilingual AI text-to-speech model supporting 12 Indian languages with zero-shot voice cloning.

The first big shift is from capacity to outcomes. Clients are rightly less impressed by volume promises and more focused on ...

Bengaluru-based Sarvam AI has outperformed Google’s Gemini and OpenAI’s ChatGPT in Indian language benchmarks, showcasing locally trained models for documents, speech, and low-bandwidth use across ...

Invesco Mortgage Capital Inc (IVR) reports an 8% economic return and a 3.7% increase in book value per share, while navigating market volatility and leveraging opportunities.

After kicking off under a cloud of secrecy with a private test in Barcelona, Formula 1 2026 has lift-off with the start of official preseason running in Bahrain. F1 is taking on a huge rule change ...

Investigator Geoffrey Watson will be recalled to Queensland’s commission of ­inquiry probing CFMEU misconduct to be ...

TRAI requires all NBFC service and transactional calls to shift to the 1600 Trust Series by February–March 2026 to prevent ...