New solution from CRMIT’s AimplifAI Lab automates scalable, human-like testing of Salesforce Agentforce and API-enabled ...

CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...

Researchers say threat actors used the sophisticated — and unfortunately named — toolkit to target high-value networks for ...

The coming years of AI will be shaped by architects who understand how intelligence changes decision boundaries, execution ...

When your Salesforce Commerce Cloud setup tries to talk to other systems, things can go wrong. API errors are a common culprit. These errors often pop up when there’s a hiccup in how your systems are ...

Fomi watches you work, then scolds you when your attention wanders. It’s helpful, but there are privacy issues to consider.

At the ETCIO Cloud Summit, leaders from HDFC Life, RPG Group, Capgemini, Salesforce and Deloitte discuss how cloud is moving beyond infrastructure to enable APIs, platforms, and revenue-led ...

Fragmented SaaS ecosystems are colliding with the rise of agentic AI and forcing a rebundling toward AI-native, unified ...

Agentic commerce isn't even the future; it's the now. According to Salesforce, 39% of consumers and over half of Gen Z already use AI for product ...

Blackthorn, a Salesforce-native event management app, unveiled a new platform vision with AI tools to improve event ...

Blackthorn, a Salesforce-native event management app, unveiled its new platform vision incorporating AI tools to improve efficiency for event organizers. Built on Salesforce, it integrates smoothly ...

Salesforce CRM and Zoho CRM are excellent customer relationship management platforms for sales, marketing and communication.