Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Retailers and tech companies are empowering AI agents to make independent decisions, with major announcements expected at the ...

There are a number of ways to buy prescription eyeglasses, including from local opticians, independent optometrists, optical ...

Las Vegas restaurant Rachel's Kitchen uses AI assistant Ryan for phone orders, showing how businesses can integrate ...

Lloyds Bank has issued a response after customers reported that a promised £200 switching bonus failed to appear in their ...

Eligible Amazon customers can now request a refund from a settlement over allegations of deceptive Prime enrollment practices ...

Apple has confirmed that Chase will take over issuing Apple Card over the next 24 months, but Apple Card service will not be ...

Lior Ron details why point-to-point operations, OEM-blessed hardware and rapid AI advances pave the way to future deployments ...

A barista who served a Jewish family a coffee appears to have drawn the ‘Swastika’ accidentally, exclusive video obtained by ...