There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

Strengthen your customer relationships by addressing these eight key customer experience failures.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Human-AI support gives retailers greater flexibility to deliver exceptional customer experiences without requiring aggressive ...

For eCommerce business owners, the real challenge isn’t how to gain efficiency – it’s deciding where automation should stop ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

By anchoring automation, workforce strategy, and network design in simulation, retailers can transform legacy supply chains into agile, resilient operating models.

LLMs still rely on search, shifting SEO from head terms to the long tail. Here’s how to use AI to uncover real customer questions and win.

The world doesn’t need another brand with something to sell. It needs a leader with something to say. Connect to your ...