ASPEN, Colo.--Broadband company Qwest Communications International on Tuesday strongly endorsed federal legislation requiring Internet providers to keep records of their customers' behavior, a move ...

The Australian Labor Party has come under fire from within for its support of data retention, as a NSW Labor member calls for a review of the laws amid concerns of "mass surveillance." Claire Reilly ...

For years, 911 call centers across the Triangle have struggled to maintain staffing levels as calls for help increase. "We've been hurting for so long," shared on Raleigh-Wake dispatcher who chose to ...

For years, one phrase has echoed through the halls of executive meetings and exit interviews alike: “People don’t leave companies. They leave managers.” It’s catchy. It’s easy to remember. It puts the ...

No matter how much time passes, I still can't get over the incredible story that came out this summer about AOL's customer retention call center. For those not following it, here is a short summary of ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. T-Mobile quietly ...

New South Wales Law Enforcement Conduct Commission (LECC) director, electronic collection, Shane Butler told the Parliamentary Joint Committee on Intelligence and Security (PJCIS) and its review of ...

Churn management is an essential element of maintaining any business, but it is especially critical at a time of economic uncertainty. While it should be top of mind for any revenue leader, it is ...