IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

What does it take to get ITIL certified? Your email has been sent The year is winding down and perhaps you’re taking a retrospective look at where you are in your career and what you want to achieve ...

Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

ITIL is a framework of best practices for delivering IT services. Of all the concepts in IT, ITIL may be the most misunderstood. Here’s a look at what the IT Infrastructure Library is, why you might ...

Further to the release of the new ITIL Managing Professional Transition certification, Pink Elephant South Africa is excited to be the first to announce course dates for the industry’s first ITIL 4 ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...