Maharashtra could soon offer all citizen services on WhatsApp. CM Devendra Fadnavis on Monday instructed officials to integrate all government-to-citizen services with WhatsApp, alongside the existing ...
Artificial intelligence (AI) is ushering in a new era of opportunity for government. The technology holds the potential to redefine how federal agencies interact with citizens—offering more tailored, ...
Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI ®) ...
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