Across the global hotel industry, a select group of operators are quietly rewriting the rules of performance and the operating model for hotels leveraging technology and AI. We spoke with leaders ...

Health systems across the country are restructuring their operating models to navigate an increasingly challenging healthcare landscape. Rising financial pressures, workforce shortages, inflation and ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Today's operating models weren’t built overnight — they evolved as businesses grew in scale and complexity. Simple functions steadily expanded into specialized domains, each adapting to the nuanced ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...