Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Add Yahoo as a preferred source to see more of our stories on Google. Consumers have adjusted their e-commerce expectations during the pandemic, with studies showing that shoppers are more tolerant of ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...